Terms & conditions

These terms and conditions tell you how the Underwing website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately.

Using our site

The Underwing website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of our Terms and Conditions, which take effect from the date of first use.

Copyright

The material featured on this site is subject to copyright protection unless otherwise indicated.

The Underwing website’s copyright protected material may be reproduced free of charge in any format or medium for research, private study or for internal circulation within an organisation. This is subject to the material being reproduced accurately and not used in a misleading context.

Where any of the Underwing website’s copyright items from this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.

Permission to reproduce the Underwing website’s protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

Using our logo

We don’t allow external organisations to use our logo – including all registered providers. The only exceptions may be partner organisations that work closely with us on specific projects. In these cases, we may give permission for our logo to be used.

Our policy on the use of the logo is designed to prevent the public from being misled. Therefore, no provider – including registered providers – are allowed to use the logo.

Disclaimer

This website and material relating to Underwing , information, products and services (or to third party information, products and services), is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions in the material contained on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, or reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of this website.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet.

We cannot accept any responsibility for any loss, disruption or damage to your data or computer system which may occur whilst using material derived from this website.

You may not use the website or access it for any purpose, and/or to upload any content or data, which involves the transmission or other making available of any computer code, file, or program that is harmful or invasive or is intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment (including, without limitation, any virus, worm, Trojan horse, Easter egg, time bomb or spyware).

Links from your website to ours

You are welcome to link to this website. However, please ensure you comply with the following conditions:

• You must not imply in any way that this Underwing website endorses your organisation.
• You may not use any version of the Underwing logo without written agreement from us.
• It is your responsibility to ensure deep-links to this Underwing website are kept updated. We will not notify you if we move content.

Links from our website to yours

At this time this website only links to organisations that fit the following criteria:

• External websites must have a clear aim, be highly relevant to the local Underwing audience and must contain quality content.
• Government and public sector agency sites – i.e. departments or non-departmental government bodies
• Statutory bodies
• Educational establishments
• Sites that have some connection with government or established authority – e.g. BBC, Stationery Office
• Selected voluntary bodies and charities with advocacy functions of national importance
• Selected trade, professional associations and unions.

Any links we add to our site must be directly relevant to specific sections or pages of the Underwing website.

We reserve the right to refuse or include links to any website.

• Links must be directly relevant to specific sections or pages of the Underwing website.
• Sites for which there are grounds for doubting the accuracy of the content will be excluded. A site may be excluded if the professional reputation of the site owner is unknown and/or there are grounds for doubting the accuracy of the content or suspecting critical bias.
• Sites that push particular agenda or interests that might run counter to government policy or main messages will be excluded.
• Private sector sites that promote company products or services will not normally be included.

Although we will endeavour to maintain links to other websites, we cannot guarantee that these links will work all the time and we have no control over the availability or reliability of linked pages.

Privacy

This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) for statistics and research purposes.

This Privacy Statement sets out the data processing practices carried out by Underwing. 

We will always make sure that your information is protected and treated securely. Any information that you give will be held in accordance with:

• Data Protection Act 1998
• As of 25 May 2018, the new data protection legislation introduced under the General Data Protection Regulation (GDPR) and Data Protection Bill.

Information we collect

We collect personal information from visitors to this website through the use of online forms and every time you email us your details. We might also collect feedback and views from people about our services and the website’s ease of use. In addition, we receive information about our own staff and people who apply to work for us.

• Information about people who use our website
• Information about people who share their experiences with us by other means
• Information about our own staff and people applying to work for us

Security

We are strongly committed to data security and we take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption.

We have put in place physical, electronic, and managerial procedures to safeguard and secure the information you provide to us.

Only authorised employees and contractors under strict controls will have access to your personal information.

Information about people who use our website

Please note that this statement does not cover links within this website to other websites.

When you browse through the information on this website, it does not store or capture your personal information. We do log your IP address (as it is automatically recognised by the web server) but this is only so you can download this website onto your device rather than for any tracking purpose; it is not used for any other purpose.

We will only collect personal information provided by you, such as:

• feedback from surveys and online forms
• email addresses
• preferred means of communication.

Cookies

Please be aware that some systems on our website require the use of cookies, but we will always state if this is the case. We will never collect and store information about you without your permission.

Find out more about our use of Cookies.

How we will use your personal information

Personal information about you can be used for the following purposes:

• in our day-to-day work;
• to send you our newsletter where you have requested it;
• to respond to any queries you may have;
• to improve the quality and safety of our services.

This may include any personal information that you choose to share with us, but we will treat this as confidential and protect it accordingly.

We will never include your personal information in survey reports.

Information about people who share their experiences with us by other means

There are a number of ways that we collect feedback from people about their experiences of using our services. Our staff might contact you directly after a contract has been fulfilled. We also receive phone calls and requests for information directly from members of the public.

Where personally identifiable information is collected we will ensure that we have your consent to keep it and we will be clear on how we intend to use your information. We will aim to anonymise information where we can but there may be instances where this is not possible in order to make change happen on your behalf. 

We ensure that where consent is required it will be freely given, used only for agreed specific and unambiguous purposes and that you are well informed about how the information will be kept. This includes where it will be stored, details on security and for how long it will be kept. We will comply with current data protection legislation at all times.

Personal information may be collected with your consent through:

• When we receive feedback by phone, outreach work or through surveys
• Enter and View activity
• Recruitment of staff
• Sign-up to our membership scheme
• Downloading our guides and video courses

Publishing information

In most circumstances we anonymise our data to ensure that a person cannot be identified, unless this has been otherwise agreed and consent has been given.

How we share information with other organisations

We might, from time to time, share your information with our partners or suppliers involved in a project. We won’t share your information with any other organisation without having obtained your full consent first.

Retention and disposal of personal data

We have a retention and disposal schedule which explains how long we keep different types of records and documents for, including records and documents containing personal data. Personal data is deleted or securely destroyed at the end of its retention period.

Your rights

Your right to access information about you

If you think we may hold personal data relating to you and want to see it please write to info@underwingliverpool.com

Correcting or deleting your personal data

If you know that we are holding your personal data and believe that it may be wrong, or if you want it to be deleted or for us to stop using it, you have a right to request that it can be deleted or amended.

Please email info@underwingliverpool.com

Or write to us and send it by post to:

Underwing Ltd, Avenue HQ, 17 Mann Island, Liverpool L3 1BP

Complaints about how we look after or use your information

If you feel that we have not met our responsibilities under data protection legislation, you have a right to request an independent assessment.

Our contact details and key roles

Any issues relating to the processing of personal data by or on behalf of Healthwatch Liverpool may be addressed to:

Underwing Ltd, Avenue HQ, 17 Mann Island, Liverpool L3 1BP

info@underwingliverpool.com

Francesca Manca has been appointed Data Protection Officer by Underwing under Article 37 of the GDPR.